Returns

REFUND POLICY

Returns
Clever Belle may accept returns of merchandise purchased directly from Clever Belle through the Site only when all of the following conditions are satisfied:

  • The merchandise must be received by Clever Belle within 30 days of delivery. No returns will be accepted after this time period.
  • You must provide your Order Number as received when your order was placed through the Site.
  • Apparel must be unworn, unwashed and in the same condition that you received it with all original tags and labels attached to the item and in the original packaging.


If you need to make a return, before sending the merchandise back, please send an email to sales@cleverbelle.com and include “Return” in the subject line. In the body of the email, please include the date of purchase, your Order Number and the reason for return. We may require proof of purchase. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.

All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.

To Return Product
To return your product, you should mail your product to: 1212 S Naper Blvd Ste #119-199 Naperville Illinois US 60540.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Returnable Items
Gift cards are non-returnable. All sales are FINAL on any promotional merchandise sold on the Site or otherwise distributed by Clever Belle through any other format, and Clever Belle will not accept returns of promotional items for any reimbursement whatsoever. Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

There are certain situations where only partial refunds are granted: 

  • Any item not in its original condition or damaged for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately by emailing sales@cleverbelle.com and a representative will contact you. We are not responsible for lost or stolen merchandise.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cleverbelle.com and send your item to: 1212 S Naper Blvd Ste #119-199 Naperville Illinois US 60540.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Back Orders
Although every attempt is made to maintain inventory on all of our products, there’s a chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of the out of stock item. We will inform you via email when the merchandise is in stock and available for purchase on the Site. We only charge for the items shipped.

Delays
Orders are typically shipped within 5 business days. Once purchase is made, you will receive a receipt via email. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 12-15 business days for delivery.

Prices & Availability
Prices and availability of all products are subject to change without notice.